Is your honey real?
Ontario Honey Creations' honey is 100% raw & unpasteurized. We do not filter our honey, so small amounts of pollen may still be present. If you would like to see our honey harvesting process up close, visit us for a Bottle Your Own Honey experience.
What is terroir honey?
Terroir is a term, commonly used to describe wine, which refers to the topography, climate, and region, which affect the flavours of the final product. In regards to honey, the temperature, rainfall, land usage, and local flora all contribute to the taste, colour, and aroma of the honey. We harvest our honey by region and season, never mixing harvests, to highlight the unique flavour.
Where does your honey come from?
All of our honey comes from our own hives and our own bees. We do not import or buy honey from other beekeepers. This means that we may sell out of certain varieties, but don't worry, we will have more next season.
What is "raw honey"?
Raw or unpasteurized honey means that the harvest is left naturally, just as it exists within the honeybee hive, with all its natural enzymes, pollens, and aromas. We leave the honey as is, only straining the product directly before bottling it to remove beeswax.
Pasteurized honey is heated at high temperatures, which helps it maintain its liquid form. However, the process of pasteurization destroys the beneficial enzymes. We do not pasteurize any of our honey.
Does honey expire?
If stored properly, raw honey never expires. Store your honey in an air-tight container away from direct sunlight. Avoid contaminating your honey by using a clean utensil each time.
Does your honey crystalize?
Yes, all raw honey will crystalize. The speed of crystalization will differ based on the nectar sources in the honey. Crystalized honey is safe to eat and many people prefer it. To return crystallized honey to its liquid form, place the sealed jar in a warm water bath.
What are the differences in taste between Spring, Summer, and Fall Blossom Honey?
Typically, the Spring Blossom honey is more mild and delicate in flavour due to the different flowers in bloom throughout the Spring. Summer months bring more of the traditional honey taste of richness and sweetness. Fall Blossom (Sarah’s personal favourite!) has stronger flavour notes with more prominent floral aromas. We notice that our Fall Blossom honey tends to crystallize slightly faster in comparison with other varietals, due to their nectar source being mainly goldenrod flowers.
When should I order Honey Favours for my event?
It is recommended that you place your order for honey favours 4 weeks before your event. If you are shipping outside of Ontario, consider ordering 6-8 weeks before your event.
Can I submit my own label design for my honey favours?
Yes, if you would like to design your own label, we would be happy to print them and add them to your favours. Contact us for design specifications.
We can also add your own logo or image to the label. Contact us to discuss your design.
What if my guest list changes after placing my order?
We understand that planning a large event involves a lot of moving parts. If you need to alter the quantity of Honey Favours, you can do so by contacting us.
Once your order ships, we cannot process any changes to it.
Where do you ship?
We deliver via courier across Ontario.
Where do you ship honey favours?
We ship Honey Favours across Ontario. If you would like to have Honey Favours shipped somewhere else in Canada, please contact us.
How much is shipping?
We offer flat $12 shipping across Ontario, excluding Honey Favours and Mead. Mead shipping is $20 for Ontario and requires proof of age at delivery and Honey Favours shipping depends on distance and weight. Please reach out for a shipping quote.
Do you offer free pick-up?
Yes, we offer free pick-up at our On Farm store in Mulmur, ON as well as free pick-up at the Orangeville Farmers' Market every Saturday.
How much is Mead shipping?
Since Mead is an alcoholic beverage, by law it requires a signature by an adult 19+ (Ontario) at the time of delivery.
Due to this, Mead shipping in Ontario is $20.
Contact & Support
What is your return policy?
Please note that there are no returns on food items, personalized items, or personal care items (such as beauty products).
If you are not satisfied with your purchase (non-food items), the item can be returned for an in-store credit, minus shipping costs. You can return or exchange non-food items up to 10 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original packaging.
To start a return or exchange on non-food items, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Do you sell your honey & your other products wholesale?
Yes, we love to work with other local businesses and retailers. If you are interested in carrying our products, send us an email at email@example.com
What do I do if I have a question not answered here?
We are happy to answer any questions you have. Send us an email at firstname.lastname@example.org and let's chat.